Globus Turkey, which has grown in both Turkey and the global arena with its stable history of 10 years, has added real estate management services to its range of services in line with the demands of its customers. Mustafa İlker Görgülü, Globus Real Estate Management Services Director, who answered our questions about their activities and goals, said, “Fulfilling all the processes required by the companies providing real estate management services, adding new services on top of them, and offering them to our customers in a complete and timely manner with the support of artificial intelligence, unlike them, and investing in their existing investments. We add value.” said. The interview with Görgülü is as follows:
“As Globus, one of the leading companies in the facility management sector, you started to offer real estate management services. What goals did you set out with when establishing your new company?”
Combining our proactive and result-oriented structure, which we have gained as a result of our long years in the facility management sector, with the attention we give to details, we set out to meet the expectations of our customers, who are tired and whose sense of trust is shaken due to the stereotyped structure of the real estate world, and who expect personalized service, with innovative, fast and unique solutions. we went out.
Our biggest goal is to be the most accurate real estate management service company, not the best. We promise realistic solutions by combining our stance and our commitment to always honest principles with our analytical thinking and accurate evaluation skills. A reputable brand management is one of our most sensitive values, as well as the quality service and professional approach we will provide to our customers.
HIZLI, YÜKSEK KALİTEDE, VERİMLİ HİZMET
“Can we get information about your work in the real estate management sector?”
First of all, our organization has been shaped to produce fast and result-oriented solutions to the wishes and expectations of our customers. Some of our priorities are to eliminate all kinds of risks that may occur with the right evaluation and strong infrastructure for the properties acquired for investment purposes, to solve the operational requirements immediately and to bring the properties to the most profitable state. In this context, we started to manage all our processes with the support of Industry 4.0, that is, artificial intelligence, by investing in information and technology with innovative thinking.
In particular, our entire operational progress has gained a significant flow and momentum thanks to artificial intelligence. As an infrastructure, it has been ensured that all of our departments and processes are in the automation system and that their integration with each other is complete. In this way, all departments communicate with each other in real time and continuously and become a smart and self-managed whole faster, higher quality and more efficient.
“There are many companies in the sector. With what advantages do you aim to stand out in this competition?”
Our artificial intelligence-supported structure, which we mentioned before, brings us to a position that determines the direction of competition, not into competition in the current sector. In addition, there are many advantages that our experience and knowledge in the facility management sector offer us. We have a technical service structure that will serve our customers on a 24-hour basis for their existing properties. We are able to respond to all kinds of demands with our expert solution partners for renovation, landscaping and repair. In property leases, the lessee is carefully examined and all necessary documents are meticulously collected.
We also conduct field research for the tenant when necessary. When all processes are completed, a professional contract is prepared by our lawyers who are experts in real estate law and presented to the parties for signature. We follow the relevant processes of tax legislation meticulously and provide the necessary information to the property owners in a timely manner.
In fact, we add value to their existing investments by fulfilling all the processes required by companies offering real estate management services and adding new services on top of them, and by offering them to our customers in a complete and timely manner with the support of artificial intelligence, unlike them.
Thanks to our wide portfolio range originating from Globus A.Ş., it is another advantage of us to ensure that real estates meet their new owners quickly. Our company has ISO 9001 quality management system certificate and ISO 10002 Customer satisfaction management system standard documents. Thanks to the satisfaction of our customers, we lay the foundation of our business relations that will last for many years.
“Can we know your goals?”
Contributing to the needs of as many customers as possible, with services that are reliable, applicable, result-oriented, always observing and measuring customer satisfaction, complying with legal regulations 100 percent, accessible to everyone, without sacrificing quality in the property management industry, and a brand value that is preferred in this sector. In 2022, we have set our goal to provide a minimum of 90 corporate satisfied customer service, and within the next 3 years, we aim to open corporate real estate management and solution offices in 14 provinces with high investment value and government incentives.
