“In which areas do you serve your customers?”
Globus provides Building Management, Independent Audit and Performance Evaluation Service, Private Security Service and Facility Operation services with its wide range of services throughout Turkey. Globus Facility Management Services Tic. Inc. as; Facility Operation Service (Cleaning Services, Garden Maintenance Service, Pest Control Service, Technical Maintenance and Repair Service, Pool Maintenance Service, Carpentry Service, Valet Service, Camera Service, HR Service, Housekeeping) etc. services.
Seven Private Security Services Ltd. Sti. aspect; Private Security Service (Private Security Advisory Service, Meeting and Organization Security, Overseas private guest reception, accompaniment and protection service, Project Risk Analysis and (Modus Operandi Risk Report) etc. services) Globus Audit / Independent Audit and Evaluation Service Sirius Building Management Services Ltd. Sti./ Building Management Service
“What is the most important factor for your customers to choose you?”
The most important factor in the service sector is to communicate effectively with the customer on the basis of trust and to analyze the customer expectation well. Our priority is to comply with legal and legal processes, continuous feedback, transparent management understanding, customer confidentiality, accountability and mutual trust in all our works.
Contrary to past and known practices, we turn crisis management into an opportunity with our special measures for customers and projects, at any time of crisis, whether local or global. We can extend these measures from general staff training to individual and project-specific psycho-drama and behavioral feedback. We, as Globus Group of Companies, are not afraid of crises and solve them regardless of time and place.
“What is the most important factor for your customers to choose you?”
We are always searching for new technology resources and trying to add them to our body. In our personnel trainings, we use the academy program provided by a GSM operator company. Thus, our personnel working in the field can see our current training tables on their phones, computers and tablets and update their training. We use the Continious program, a proprietary software patented by our company, to be used in our inspection units.
Which project the supervisor is in is determined over the satellite, and the questions prepared according to the project and the project features are brought before the supervisor. Thanks to the tablets we have given them, they take the necessary notes and make the reports based on the inspections they have carried out in the field. Since we provide a transparent service, the reports of our audit team are transmitted not only to the head office but also to our customers simultaneously.
Our Continious program is used not only by our audit teams but also by our operations and HR units. We are not limited to only one program in terms of technology and digital, but we produce solutions according to the needs of our customers. We started to manage all our processes with artificial intelligence by investing in information and technology with innovative thinking. In particular, our entire operational progress has gained a significant flow and momentum thanks to artificial intelligence.